Terms of Use
These are the rules for using Clinnu, the WhatsApp customer-service CRM for clinics.
Version 2026-10 (draft, under review).
DRAFT under review: this text may still change before it is treated as final.
Who provides the service
Clinnu is provided by João Victor Machado Lima, responsible for Clinnu, who acts as controller of the data of this website and as processor of the data the clinic enters into the system.
What the service is
Clinnu is a WhatsApp customer-service CRM for clinics: it brings the team's conversations together, organises the patient funnel, supports message templates and offers artificial-intelligence assistance. By creating an account you declare that you have authority to contract on behalf of the clinic.
14-day free trial
The clinic can create an account and try Clinnu for 14 days, with no credit card. Connecting the WhatsApp number is done afterwards, with support from our team. When the trial ends, the account only continues if a plan is contracted; we charge nothing unless the clinic has chosen to subscribe.
The clinic's responsibilities
The clinic is the controller of its patients' data and is responsible for using it in line with the LGPD and the WhatsApp and Meta policies. This includes having a legal basis to contact each person, respecting requests from people who do not want messages, and not sending spam, misleading messages or illegal content. The clinic is also responsible for who on its team has access to the account.
Clinnu as data processor
For patient data, Clinnu acts as processor: it processes that data only to provide the service, following the clinic's instructions. How we process personal data is described in the privacy policy.
Account and security
Keep your password confidential and do not share it; each team member should have their own access. We recommend enabling two-factor authentication (2FA). Tell us promptly if you suspect unauthorised access to the account.
Usage limits
There are limits on message sending (for example bulk sends) and on artificial-intelligence use, which protect service quality and the clinic's WhatsApp number. Current limits appear in the system and may change with notice. The AI can make mistakes: the clinic's team remains responsible for the service it provides and for what is sent to patients.
Availability
We work to keep Clinnu up and secure, but we do not guarantee uninterrupted or error-free operation. It also depends on third-party services such as Meta's WhatsApp, which may become unavailable or change their rules.
Suspension for abuse
We may suspend or limit an account that breaks these terms or the WhatsApp policies, for example through spam, illegal use or risk to the security of the system or other clinics. Whenever possible, we warn beforehand and explain the reason.
Ending and data export
The clinic may close its account at any time. Before that, it can export its data. After closure, data is handled according to the privacy policy, which states retention and deletion periods.
Changes to the terms
We may update these terms. When a change is significant, we will notify the clinic in advance, by e-mail or inside the system. The version in force is shown at the top of this page.
Contact
Questions, requests or notices about these terms: contato@clinnu.com.